Delete your account directly in the app.
You delete the account yourself under My account, without writing to anyone. The deletion happens immediately and cannot be undone. Here is what is deleted at once, what is kept for the bookkeeping or a legal case, and for how long — as the code does it today.
How to do it
How to delete the account in the app.
Three steps, on the phone or on the web. Do download your data first, because after the deletion it is no longer possible to sign in to the account.
01
Open My account → Privacy & data
The row «Privacy & data» has the subtitle «Download or delete your data». At the bottom of that page, under «Deletion & danger zone», is the card «Delete account & personal data» with the button «Delete my account».
02
Tap «Delete my account», and then once more
The page «Delete account» asks «Are you sure you want to close your account?» and shows what is deleted permanently and what we must keep by law. The first tap arms the button: «Tap once more to delete the account.» The second tap deletes. If you change your mind, tap «Cancel and keep my account».
03
You are signed out
When the server has replied that the account is deleted, you are signed out on all devices, what the app has stored on the phone is removed, and you cannot sign in with the account again. If the app replies «No connection – the account is not deleted», nothing has been deleted: try again when you have a connection.
If something is in the way
This stops the deletion.
The server checks first and writes nothing if any of this is in the way. In that case the app says why.
A taxi ride or a freight transport that is not finished
As long as a taxi ride you have booked or are driving is requested, assigned or in progress, nothing is deleted. The app says: «You have a taxi ride that is not finished. The account can be deleted when the ride is finished or cancelled. If the ride has got stuck, customer service can cancel it.» The same applies to a freight transport that you have booked and a carrier has accepted, or one that you are driving, until it is delivered.
Open bookings with businesses
If you have open bookings, the app warns you before you tap: «Cancel them first under My orders – otherwise the businesses are counting on you.» The deletion does not cancel them: they remain with the business with «Deleted user» as the name and without your number. What is cancelled automatically is an open moving or trades request, a booked dog walk, a booked workshop appointment and a shop order that the shop has not started picking.
Immediately
This is deleted immediately.
The moment the server replies. The list follows the deletion code, not a policy: if the code changes, the page changes.
The account
- Name, e-mail address and phone number. The name is replaced with «Deleted user», the e-mail address with an address that cannot be used to sign in, and the number is removed.
- Address, postcode, town, profile picture, introduction and date of birth.
- Personal identity number: the encrypted value, the masked form and the checksums. The exception for an open RUT or ROT case is set out below.
- The sign-in: all sessions are closed on all devices, and your roles, for example driver or staff at a business, end.
- What the app has stored on the phone, such as your number and recently used addresses.
What you have added
- Saved places, delivery addresses, favourites, settings, notifications and the devices that receive push notifications.
- Safety contacts and safety settings, and your favourite drivers.
- Care: the answers and the consent, the card under «I am open to a life partner», suggestions and blocks. «My needs» with the emergency card, including the copies on bookings.
- What you have written about your pets, and your ride music.
- Documents you have sent with an application, for example driving licence and taxi driver ID (taxiförarlegitimation), and the files in our file storage. The driver photo, both the row and the file. A freight company's company papers are excepted (below).
- Cases with customer service, with the whole conversation, and messages you have sent in the contact form with the account's e-mail address.
Rides, bookings and chats
- On taxi rides: your name and number, pick-up, destination, stops and coordinates, the message to the driver, your choices (child seat, pets, luggage, needs), the start code, your review in text and the cancellation reason. If you booked for someone else, that person's name and number are removed. For Express parcel: the recipient's details, the door code and the code.
- On orders and bookings with businesses: name, number, e-mail, delivery address, door code, notes and wishes, registration number and what you wrote about the car, and what you wrote about each dish.
- Chats and calls in the app: the ride chat on your rides, both sides, the chat with businesses about a booking and the log of the calls, and the translations of them. Exception: a ride with an incident report (below).
- If you work for a business in the app, as a stylist, cleaner, washer, mover, courier or staff: your name on the business's lists and bookings is replaced with «Deleted user», you leave the team and pending invitations are withdrawn.
Saved
This is kept, and why.
The deletion is deliberately not a deletion of everything. What remains, remains without your name where that is possible, and with a period where a period has been set.
The bookkeeping: amount, date and status
Orders, invoices, payments, taxi rides and bookings are the business's accounting records, and a receipt cannot be deleted on request. The rows remain with amount, tip, date, times, status, booking code and car class, but name, number, addresses and what you wrote are gone. On a taxi ride, the driver, the car and the taxi company remain.
The account row, as an empty marker
The account row itself is not removed, because the orders point to it. It remains with the status «deleted», the name «Deleted user», an e-mail address that cannot be used to sign in and no number. It is this that ensures the account can never be used again.
An incident report on a taxi ride
If a ride you booked or drove has received an incident report (an SOS, a report or a ride check that became an alarm), the report, the alarm as it was sent, that ride's chat on both sides and the log of the calls are kept, as evidence if the event needs to be investigated or someone claims compensation. The ride's name, number, addresses and stops are removed anyway. The app says so in its reply: «Reports of safety incidents on your rides, and the chat on those rides, are kept for as long as they may be needed in a legal case.» No new reader is added: the chat is read only where it can be read today. Once the case has been closed, all of this is kept for 2 years and then deleted automatically. A case that is open is kept for as long as it is open.
Personal identity number for an open RUT or ROT case
If you have provided a personal identity number for RUT or ROT on a cleaning, a move or a trades job, and the case is open, the number is kept encrypted for the case, so that the business can submit it. The app says: «A rejected case counts as open, since it can be submitted again.» On decided cases, on bookings without a case and on cancelled bookings, the number is removed.
Logs, and what is for the businesses to decide
Security logs showing which staff member viewed or changed what are not deleted: they show who did what and when, and point to the account ID, not your name. The IP address and browser in them are removed after 12 months. Database backups are supplemented with a separate, personal-data-free deletion log that automatically re-applies account deletions before traffic is opened if a backup ever needs to be restored. For drivers, the log of declined rides is kept for 12 months even after deletion, as are working hours. A complaint you have opened is kept without showing who opened it. A freight company's corporate documents are kept, along with shipment events, photos, and documents with your name masked. Data in POS & staff and in the tire hotel is controlled by the company. In your reviews of salons and restaurants, the text is removed. The rating and date remain under the name «Deleted user» and still count toward the average.
Before you delete
Download your data first.
A file with what we hold about you, immediately
Under My account → Privacy & data you find «Download all my data». The button «Download my data (JSON)» fetches the file straight away, and the app says «The file has been downloaded.» The file contains the account, roles, applications, addresses, saved places, orders, bookings, taxi rides, your own messages in the ride chat, support cases, safety contacts, Care and My needs in readable form. Passwords, two-step codes and session keys are never included. Bookings for car washes, trades, workshops, vehicle recovery, moving, dog walks, shops and events are not yet included in the file: e-mail us and we will send them to you. After the deletion it is not possible to sign in and fetch the file.
Without the app
If you cannot sign in.
If you have removed the app from your phone, the account is still there at app.seeyousoon.se in the browser: sign in there and delete it in the same way.
If you cannot get in at all, write to [email protected] from the e-mail address the account has and ask us to delete the account. The team then deletes with the same code the app uses: the same anonymisation, the same exceptions and the same stop for a ride that is not finished. We reply within one month and may need to ask you to confirm that it is you. If the question concerns an order, write to [email protected].
Common questions
Four questions about the deletion.
No. The app says so before you tap: «Deletion cannot be undone. You are signed out and cannot sign in with the account again.» Name, number and addresses are overwritten the moment the server replies, and there is no waiting period and no undo button. What is kept anyway is listed under «This is kept, and why».
Orders, invoices, payments, taxi rides and bookings are the business's accounting records under bokföringslagen (the Accounting Act), and a receipt cannot be deleted on request. They are kept for 7 years after the end of the calendar year in which the financial year ended (bokföringslagen, chapter 7, section 2), but without your name, your number, your addresses and what you wrote: there it says «Deleted user». They are not yet deleted automatically when the period has passed.
Nothing is deleted as long as a taxi ride you have booked or are driving is requested, assigned or in progress. The app says: «You have a taxi ride that is not finished. The account can be deleted when the ride is finished or cancelled. If the ride has got stuck, customer service can cancel it.» The ride continues as usual, and once it is finished or cancelled you can delete the account. The same applies to a freight transport that has not been delivered.
We delete what SeeYouSoon holds. On the business's bookings and orders in the app, your name is replaced with «Deleted user», and number, e-mail, address, door code and notes are removed, so the business and its staff no longer see them in the app. If a restaurant, a salon or a workshop has entered you in its own systems outside the app, for example in its own bookkeeping, the business itself is responsible for that data. Contact the business about it.